UAB "Osilanda" Online Store Rules and Privacy Policy

1. General provisions

1.1 These rules regulate the purchase and sale relations between UAB "Osilanda" (hereinafter referred to as the Seller) and the Buyer.

1.2 By confirming the order, the Buyer confirms that he has read the rules and agrees to comply with them.

1.3 The Seller has the right to change the rules at any time by publishing a new version on the website. Orders are subject to the version valid at the time of ordering.

1.4 All disputes shall be resolved through negotiations, and in case of disagreements - in accordance with the legal acts of the Republic of Lithuania.

1.5 The Rules apply only to orders placed through the official online store of UAB "Osilanda".

1.6 The online store operates only in the territory of the Republic of Lithuania.

1.7 The Seller is not responsible for any discrepancies in colors, shapes or other parameters due to the characteristics of the display used by the Buyer.

2. Order confirmation and conclusion of the contract

2.1 The Agreement is considered concluded from the moment the Buyer places an order and makes payment.

2.2 The Seller undertakes to provide the service in accordance with the terms of the order, but reserves the right to refuse to fulfill the order if the Buyer has provided incorrect data or violated the rules.

2.3 The Seller has the right to unilaterally terminate the contract if the Buyer violates the rules or provides false information.

3. Prices and billing

3.1 Prices are in euros, including VAT.

3.2 Payment is made only in advance, using electronic payment methods.

3.3 The Seller may change the prices and terms of the services without prior notice, applying the prices valid at the time of the order.

3.4 The Seller may set a minimum order amount, which is visible when viewing the shopping cart.

4. Buyer's responsibilities

4.1 The Buyer must provide accurate data and pay for the service on time.

4.2 The Buyer is responsible for providing incorrect data, which may result in the service not being provided.

4.3 By purchasing the service, the Buyer agrees to the rules of UAB "Osilanda", trusts the company's calculations and will not raise disputes regarding the provided estimates if they are prepared based on the information provided.

4.4 The Buyer understands that if they set a budget based on our estimate, but later independently change the materials, quality of equipment or scope of work, discrepancies may arise between the actual costs and the estimate, for which the Seller is not responsible.

4.5 The Buyer must keep the login details safe and not disclose them to third parties. The Seller is not liable for any losses incurred due to unauthorized login.

5. Seller's rights

5.1 The Seller may suspend the provision of the service if the Buyer violates the rules.

5.2 The Seller is not liable for any delay in the provision of the service due to the fault of the Buyer.

5.3 The Seller is not liable for indirect losses, such as lost profits or additional costs due to the Buyer's decisions.

5.4 The Seller has the right to temporarily suspend the provision of services for technical or security reasons, informing the Buyer thereof.

5.5 The Seller may temporarily or completely suspend the operation of the online store due to force majeure circumstances.

6. Return conditions

6.1 The Buyer may withdraw from the contract within 14 days only if the service has not yet started.

6.2 If the service has begun (e.g., inspection performed, document prepared, estimate calculated), a refund is not possible.

6.3 If deficiencies are identified during the provision of the service, the Seller undertakes to correct them within a reasonable time.

6.4 If part of the service cannot be provided, the Seller may refund a proportional amount for the part of the service not provided.

6.5 The money will be refunded within 10 working days of the request being approved, if the above conditions are met.

6.6 If the Buyer does not provide all the necessary data to provide the service, the service is considered to have been provided to the best of its ability and no refund is possible.

6.7 Refunds are only possible before the project preparation begins. Once the project has begun, no refunds will be given unless otherwise agreed.

7. Privacy policy and confidentiality of documents

7.1 UAB "Osilanda" processes personal data in accordance with the legislation of the Republic of Lithuania and the GDPR.

7.2 Processed data: name, surname, contact details, address, e-mail, telephone number, payment information.

7.3 Data is processed for the purposes of providing services, fulfilling orders, invoicing and direct marketing.

7.4 Data may only be transferred to UAB "Osilanda" partners who provide delivery or other related services.

7.5 The website uses cookies to ensure the functionality of the website and to collect traffic statistics. The buyer can delete cookies or change browser settings at any time.

7.6 Data is stored for no longer than necessary to provide services and implement legal requirements.

7.7 The data subject has the right to access their data, request their correction, deletion or restriction of processing, and object to direct marketing.

7.8 All documents prepared by UAB "Osilanda" (estimates, defect certificates, reports, etc.) are confidential and intended for the personal use of the customer only.

7.9 The Customer does not have the right to copy, distribute, publicly publish or transfer these documents to third parties without the prior written consent of UAB "Osilanda".

7.10 It is prohibited to use estimates or defect reports for commercial, advertising or other purposes, except in cases where this has been agreed with UAB "Osilanda".

7.11 Any use of the documents in violation of these terms and conditions is considered a violation of privacy and intellectual property, which may result in civil liability.

8. Information exchange

8.1 The Seller sends all notifications to the email address provided by the Buyer.

8.2 The Buyer shall send all messages and questions to the Seller's online store using the means of communication specified in the "Contacts" section.

9. Final provisions

9.1 These rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

9.2 The law of the Republic of Lithuania applies to relations arising on the basis of these rules.

9.3 All disagreements arising from the implementation of these rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.